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Question 2A: Quality Assurance Overhaul (25 marks)
Risk Area: Packaging Failure
Format: Report to Operations Director
Requirement: "Temperature monitoring shows 15% of chill-boxes failed to maintain safe temperatures during summer deliveries. Design a comprehensive quality assurance system covering packaging testing, temperature monitoring, and supplier management. Include implementation costs and timeline."
Professional Skills:
- Analysis (root cause)
- Evaluation (solution options)
- Commercial Acumen (cost-benefit)
Time Allocation: 56 minutes (including 6 minutes planning)